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As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position

Subject matter expert in the Product Support domain at the Frontline Unit level, including oversight of quality requirements and standards.

Leads and executes customer requirements for product and end-to-end quality oversight.

Ensuring the technical aspects of business proposals submitted to Clients meet the highest technical standards with focus on quality, safety and reliability of applications offered by HIAB.

Designate and supervise the bodybuilding and installation processes using both internal resources and subcontractors.

Main tasks and responsibilities

cipate in new product development (NPD) and product lifetime care (PLC) projects for existing products.

Ensure that the voice of the customer is included into the product and application design. Aim to optimize and standardize solutions.

Review and monitoring of installation claim statistics, designing actions and programs for corrective actions and product quality improvement.

Perform Technical Brush-up, updating the sales network about the latest product developments.

Develop standards and methods for measuring technical performances, its quality and escalation rules.

Provide support for sales organization and customers: technical information, special technical surveys.

What you’ll need to succeed

Education:

Preferable mechanical engineering degree,

Technical/ Hydraulic/ Mechanical and electrical knowledge preferred

Experience:

• At least 3 years of experience of technical support in the similar industry (on-road load handling applications, design & build),
• Previous experience from an international business environment in a matrix organization.
• Strong technical knowledge,
• Good IT skills (Google, Microsoft, CAD engineering tools AutoCAD, Solid Works),
• Good written and verbal communication skills,
• Be confident and comfortable with other departments and stakeholders,
• Subject matter expert in cargo vehicles application engineering domain,
• Good understanding of technical requirements (EU machinery directive and harmonized industrial standards) and formal/legal requirements of design and engineering of integrated on-road load handling solutions.

English requirement: Independent user (CEFR B2 level) as a minimum

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application in English.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiabs premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment. Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The companys continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com