Informacje o stanowisku

Please remember: Your CV must be in English
Duties 　•　Provide remote support using diagnostic tools and data analysis to identify, troubleshoot, and resolve technical issues efficiently 　•　Take full ownership of support tickets: in-depth analysis, follow-up, and resolution or escalation 　•　Coordinate with customers and internal teams, ensuring clear and proactive communication 　•　Collaborate closely with internal teams to maintain alignment and deliver consistent support 　•　Prepare handover document to the service department when on-site service is needed 　•　Prepare analysis, reports and documentation for invoicing 　•　Participate in an on-call support rotation outside regular working hours
Required skills 　•　Technical education or experience in Electrical Engineering, Automation, Software, or a related field 　•　Maritime experience or industry knowledge, preferrable expertise in fishing or offshore systems/equipment 　•　Very good English and Polish language skills, orally as well as in writing 　•　Familiarity with technical coordination, customer support or service planning is an advantage 　•　Ability to manage multiple support cases simultaneously and communicate effectively towards customers and across departments 　•　Technical confident with strong problem-solving skills and a structured, solution-oriented approach 　•　A proactive, service-minded team player who takes responsibility and ensures follow-through
What we offer 　•　Employment contract or B2B contract 　•　Lots of exciting challenges in an international environment 　•　Multisport card, life insurance and private health care co-financing 　•　Flexible schedule for starting hours 　•　48 days of Home Ofiice per year 　•　Participation in various trainings and other forms of raising competences 　•　Gifts for newlyweds and for newborn babies 　•　Fruity Tuesday 　•　No dress-code and friendly atmosphere 　•　Yearly staff meeting

Gdańsk - Oferty pracy w okolicznych lokalizacjach