Overview

As Technical Coffee Lead at Coca Cola HBC you will be responsible for managing repairs of coffee equipment on the market performed by an external company, external service provider in Poland by ensuring timely execution of repair orders on the market based on the established SLA.

You will perform regular market visits to ensure the appropriate level of service and customer satisfaction. Your tasks will also include implementation of new models of coffee equipment in cooperation with producers and collaborators from other countries of the Coca Cola HBC Group.

Responsibilities

• Ensures full 3PL compliance with Coca Cola HBC equipment maintenance standards
• Ensures continuous optimization of service activities in the market for better results and greater customer satisfaction
• Monitors SLA compliance to ensure agreed goals are achieved at the lowest applicable cost
• Handles customer or 3PL complaints and provides timely resolution
• Identifies and implements cost reduction and avoidance initiatives in the service area
• Prepares monthly reports and summaries for 3PL regarding financial settlements in repairs on the market
• Cooperate with the Sales Department
• Supervises the implementation processes of new models of Costa Coffee machines: developing recipes, technical manuals, technical training, cooperation with manufacturers
• Planning, coordination and control of periodic inspections of devices on the market
• Supervises the process of installation, operation and development of telemetry and cashless systems in Costa machines, analysis of telemetry data, cooperation with the telemetry service provider
• Experience in customer service and coffee equipment management
• Operational and technical knowledge of service and operation of coffee equipment
• Understanding the area of operation of the Sales department and the market
• Customer focused mindset and strong Business Partnering skills
• Analytical skills and effective ways of working
• Very good command of English
• Willingness to travel for work (at least two days a week)

What We Offer

• Company car
• Rich package of non-wage benefits: A cafeteria system that will help you maintain your well-being and fitness - you decide what you use (choices include sports packages, lunch packages, shopping vouchers).
• Competitive remuneration and annual bonus
• Unlimited access to our products: Coca - Cola? Kropla Beskidu? Or maybe a cup of Costa coffee? In the office we have unlimited access to products from our portfolio. And once a quarter, you can take home more drinks.
• Employee Referral Program: Earn an additional financial bonus for each successful referral of a friend(s).
• Medical and psychological care: Private medical package with the option to purchase a package for your family and psychological support from us as part of the Employee Assistance Program
• Development opportunities: Working for a company with a complex business model encompassing production, logistics, sales, and marketing, presents a unique development opportunity
• 4 unique core values: Customer First, We over I, Make it simple, and Deliver sustainably form the foundation of a robust culture that enables continuous and sustainable growth.

We are Coca-Cola HBC, a growth-driven consumer goods business and strategic bottling partner of The Coca-Cola Company. Operating across 29 markets from Europe to Africa, our 24/7 portfolio reaches millions of consumers. With over 30,000 employees representing more than 70 nationalities, we create value for our people, customers, and communities, and we keep raising the bar together.

Diversity and Inclusion

DIVERSITY HELPS US THRIVE

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

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