Informacje o stanowisku

As a Support Engineer, your primary goal is to connect our customers with our technical solutions. Your mission involves collaborating with diverse teams to identify and resolve customer issues, delivering outstanding technical support. By prioritizing customer satisfaction and taking a proactive approach to problem-solving, you will play a key role in enhancing our products and services.

Responsibilities:

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, etc.;
• Logging remotely to clients computers and helping them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software, and network-related issues;
• Escalating problems to the next level of support when necessary;
• Helping the client with all the necessary information.

Working hours:

• Monday - Friday

Requirements:

• ENGLISH and GERMAN advanced level;
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills, etc.);
• A team player that shows adaptability, flexibility, and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.

What’s next:

It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at and we’ll be happy to assist!

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