You will support the integrator in the testing process to validate the integrated solution
You will support integrators in resolving system defects, acting as a liaison
You will directly coordinate the integration process with integrators to best understand and analyze business specifications
You will provide technical assistance to troubleshoot and resolve integration errors.
You will provide telephone and email support for integrators including API and integration queries, answer product questions and provide answers to technical questions
You will work on processing all kinds of requests from our integrators, partners, and third parties, according to our SLA’s and quality requirements
You will update systems to reflect the required functionalities
You will execute recurring tasks (e.g. update integrators with new specs, maintain API lifecycle)
You will actively participate and cooperate in projects
You will work on resolution and follow-up on customer issues escalating to technical support teams.
requirements-expected :
Problem-solving, analytical and troubleshooting skills
Knowledge of networking concepts, technology and data exchange: TCP/IP, VPN, SSL, serial communication
Customer-oriented experience and a strong client focus is a plus
Good verbal and written business communication skills in English
Fluency in Polish
Organizational and conceptual skills
Advanced knowledge of Microsoft, project tools, and applications, and an affinity for handling applications
Excellent communication and interpersonal skills with a strong willingness to evolve in a dynamic and growing business and international organization
Technical education with at least 2 years of experience within the electronic payments business
Experience supporting POS terminals and integrations (cash register, vending machines) would be advantageous.
offered :
Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
