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Technologies-expected : Jira Confluence SAP responsibilities : Installing and maintaining the software and interfaces of point of sale (POS) systems Receiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedings Coordinating supplier and support partner activities Creation and updating of operating manuals, instructions, checklists and training documents Participation in projects, in the introduction of new services and events Performing coordination tasks between customers, internal departments and IT departments in day-to-day operations and emergencies requirements-expected : Completed vocational training, preferably in a technical field 2 to 4 years of relevant professional experience in a comparable position as IT support Affinity for IT is required In-depth knowledge of MS Office (especially Excel) Knowledge of Service Now, Jira, Confluence and SAP Business Objects tools and network ---technology is an advantage Resilience and flexibility English on a professional level, German would be a plus offered : Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Private medical & life insurance My Benefit Platform Holiday allowance Public transportation allowance Meal allowance Semi-annual bonus Glasses/lenses reimbursement benefits : private medical care life insurance flexible working time integration events no dress code holiday funds employee referral program charity initiatives