Job Description

Join to apply for the Staff Site Reliability Engineer – PRE role at Visa.

Visa is a world leader in payments and technology, with over 259 billion payment transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose‑driven industry leader. Join us today and experience Life at Visa.

Responsibilities

Hadoop / Big‑Data

• Sound knowledge of managing large‑scale Hadoop platforms, including monitoring, debugging and performance tuning of the cluster.
• In‑depth knowledge of the Hadoop ecosystem, including Zookeeper, HDFS, YARN, Hive, Spark, Trino and Kafka.
• Proven experience debugging issues on both the Hadoop platform and applications.
• Familiarity with security tools such as Kerberos, Ranger and Active Directory integrations.
• Experience with cloud technologies, preferably AWS EMR.
• Knowledge of Kubernetes, AI, MLOps will be advantageous.

Collaboration and Teamwork

• Collaborate closely with L‑3 teams to review new use cases and implement cluster hardening techniques.
• Foster cross‑team collaboration, building strong relationships with customer teams, user communities, architects, and engineering teams.
• Work jointly on key deliverables to ensure production scalability and stability.

Automation

Hands‑on experience with automations using Ansible, Shell, Python, or any programming language. The ability to automate the manual tasks is key in this role.

Observability

Knowledge of observability tools like Grafana, Opera, Prometheus and Splunk.

Linux

Understanding of Linux, networking, CPU, memory, and storage.

Programming Languages

Knowledge and ability to code or program in one of Python, Java or a widely used coding language.

Communication

Excellent interpersonal skills, along with superior verbal and written communication abilities.

This position is not ideal for a Hadoop developer. This is a hybrid position; expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• As a Staff Site Reliability Engineer, you will play a key role in maintaining and supporting Visa’s Data Platform, ensuring the reliability and performance of critical Big Data systems.
• You will drive innovation for our partners and clients globally by working on open‑source Big Data clusters, optimizing their availability, efficiency and scalability.

Education & Experience

• Master’s degree in Math, Science, Engineering, Computer Science, Information Systems, or a related field; OR
• Bachelor’s degree in Math, Science, Engineering, Computer Science, Information Systems, or a related field, AND a minimum of five years of relevant experience; OR
• A minimum of five years of experience working with Hadoop systems.

Preferred Qualifications

• Experience in Big Data SRE and Engineering across open‑source platforms such as Hadoop, Kafka, HBase, and Spark, with strong troubleshooting and debugging skills.
• Proven ability to conduct effective root‑cause analysis of major production incidents, document findings and implement high‑availability solutions for critical services.
• Expertise in capacity planning, system expansions and timely upgrades to mitigate scaling challenges, while automating repetitive tasks to reduce manual effort and prevent errors.
• Ability to fine‑tune alerting and set up observability tools to proactively identify and resolve performance issues, collaborating with Level‑3 teams on use case reviews and cluster hardening.
• Strong documentation skills to create standard operating procedures and platform utilization guidelines, ensuring consistency and efficiency in operations.
• Proficiency in leveraging DevOps tools and industry best practices, including incident, problem and change management disciplines.
• Commitment to ensuring Hadoop platform performance meets service‑level agreements, with experience in security remediation, automation and self‑healing implementations.
• Experience in developing automation tools and reports to streamline processes, using technologies such as Shell scripting, Ansible, Python or other programming languages.

Additional Information

Visa is an EEO Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.