Provide effective level 2+ technical support to Xperi’s B2B customers on TiVo OS Smart TV product.
Monitor production device population and timely respond to monitoring alerts.
Maintain monitoring and reproduction lab environment.
Work to replicate, diagnose issues, and drive them to resolution.
Establish a close working relationship with Engineering and Operations, filing clear, actionable bugs, and providing ample details to enable and assist in the efficient diagnosis and resolution.
Develop and maintain good relationships with internal and external customers by ensuring the highest level of service.
Provide regular case updates to customers and internal teams.
Proactively uncover new solutions and propose improvements to processes, tools, and documentation.
Maintain technical knowledge base by documenting solutions, tools, and processes.
Develop a deep technical understanding of Xperi products and customers’ operations.
Provide support during remote on-call shifts.
requirements-expected :
Working knowledge of Linux and TCP/IP network protocols.
Strong technical troubleshooting skills and problem-solving.
Excellent interpersonal and communication skills.
Excellent time management, decision-making, prioritization, and organization skills.
A ‘customer-first’ mentality with demonstrated customer service aptitude and skills.
Ability to drive individuals from other organizations to move troubleshooting of urgent issues forward.
Fluent in written and spoken English.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
