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This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as trusted advisor and has a direct impact in how they gain the most value of cloud technology and the use of AWS services that support their business goals.
As we continue to rapidly expand in EMEA, youll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact.
As such, the TAM is the centrepiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation, come join us!
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.
Key job responsibilities
Responsibilities include
- Develop trusting relationship with customers, understanding their business needs and review of service disruptions, monthly/ quarterly metrics and pre-launch planning
- Utilize technical skills to investigate complex support cases and technical challenges
- Understand operational parameters and troubleshooting of multiple technical domains for customer issues and escalations
- Advocate for customer needs to overcome adoption blockers and drive new feature development
- Uplift customer capabilities by running workshops, operations and architecture reviews
- Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
- Work with customers across all levels from developers through to C-Suite executives
- Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers
A day in the life
See what the team say about their roles:
https://emea-resources.awscloud.com/write-your-own-story/meet-joseph-technical-account-manager
https://emea-resources.awscloud.com/write-your-own-story/meet-liga-sr-technical-account-manager
https://emea-resources.awscloud.com/write-your-own-story/meet-balint-senior-technical-account-manager
https://emea-resources.awscloud.com/write-your-own-story/meet-shlomo-senior-technical-account-manager
About the team
As we continue to rapidly expand in EMEA, youll have plenty of opportunities to develop your technical, consulting and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
Culture
Were passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
#aws-emea-enterprisesupport
BASIC QUALIFICATIONS:
- Experience with operational parameters and troubleshooting for four of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment
- Experience in impacting management on technical or operational strategic and business customer design decisions
- Experience with AWS services and/ or other cloud offerings
- Internal enterprise or external customer-facing experience as technical lead
- Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
- Working with large customer engineering Enterprises
PREFERRED QUALIFICATIONS:
- 9+ years of technical engineering experience