Informacje o stanowisku

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Social and Community Manager

Location: Warsaw, Poland

About the role:

Working with our client, the Social and Community Manager, will be the contact point for monitoring the clients social channels, from understanding social trends and how FMCG brands should show up, to posting content, engaging with comments and consumers and escalating crisis management to the client in a guardianship role. This role will provide new ideas on how to and creativity whilst working closely with the clients brand guidelines and will manage the day-to-day running of the channels working within specified time frames and budgets.

Reporting to the Account Director, the Social and Community Manager sits within an onsite team of 4, part of a broader studio set-up with Paris and a network of designers, project managers and creatives.

What you will be doing:

• Manage the paid campaign posts of the client; 3 Instagram and 8 Facebook pages.
• Partnerwith the clients digital team todevelopchannel-specific strategies, daily and monthly objectives and editorial guidelines.
• Strong copywriter - long and short form.
• Review, respond to and moderate customer posts and messages across social channels, escalating where needed.
• Working with customer service team to pass on key DMs and FB messages.
• Identify trending topics and content to comment on, create nimble content around (image, caption on image, live cast or lightweight video) or otherwise respond to.
• Produce a monthly social dashboard benchmarking the performance of the channels against historical performance and category leaders.
• Identify innovation opportunities together with relevant platform and media partners.
• Identify potential influencers and social creators to drive endorsement and reviews.
• Working with designers to oversee production for video/stills for social excellence.
• Proactively monitor output quality, accuracy and consistency
• Positively influencing clients with creative input in addition to undertaking and pitching new creative concepts
• Create inspiring and exciting content – from repurposing, reformatting of assets to ideation
• Keenly evaluate and monitor industry trends and brands, research industry developments in branding and marketing to be at the forefront of creative excellence
• Develop an effective working relationship with colleagues and client and provide excellent customer service
• Work across various brands within the wine and spirits portfolio

What you need to be great in this role:

• 3+ years of Community Management experience at a recognised B2C brand or at an agency working on recognised B2C brands.
• Bachelor’s degree or higher in Marketing, Business or a Liberal Arts major.
• Ability to write in fluent Polish and business level English.
• Experienceworking natively within platforms as well as using social management tools such as Brand24, Meta platforms/ business manager and others.
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships
• An innate creative flair, strong art direction and concepting skills – full of ideas across multi-platforms

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

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When you apply to a job on this site, the personal data contained in your application will be collected by OLIVER (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing HR@oliver.agency or Adjust Your Set (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing HR@oliver.agency or DARE(“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing HR@oliver.agency or Aylesworth Fleming (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing HR@oliver.agency (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

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