Informacje o stanowisku

responsibilities :

• Learn and maintain comprehensive understanding of business functions and related technologies such as .NET applications, web applications, Ektron, SharePoint, Enablon, ServiceNow, and other solutions as needed.
• Collaborate with business partners, product owners, global process teams, and team members to develop and validate business requirements for new functionality or enhancements.
• Assist global process teams to document and maintain business rules related to web applications, Ektron, SharePoint, Enablon, ServiceNow and other solutions as needed
• Drive consistency across platforms by ensuring that the business rules are consistently applied
• Document design specifications, configuration, and testing and training plans; share/validate them with IT and business users for review and sign-off; and oversee completion of same
• Recommend inventive and creative solutions to solve business problems
• Handle multiple project assignments simultaneously, if necessary
• Effectively communicate project and support work related status, including global knowledge sharing with peers and across IT

• Bachelors degree in Communications, MIS, Computer Science, or equivalent experience
• 7+ years of working in IT, as a liaison between IT and the Business, or in a similar position.
• Certified ServiceNow Administrator (CSA) or 5+ years of ServiceNow experience required
• ServiceNow CTA (Certified Technical Architect) preferred
• Prefer 2+ years working with ServiceNow flows, app engine, integration hub, enhancements, and defects or 5+ years administration in a similar SaaS platform
• Strong customer facing and customer service skills is a must
• Strong analytical and problem solving skills
• Excellent oral and written communication and interpersonal skills required
• Strong organization and time management abilities.
• Ability to work flexible hours to meet department needs and timelines
• Ability to develop product requirements based on input gathered from a variety of sources, including analysis of results and feedback from the user community
• Ability to develop test conditions and expected results based on the application requirements
• Ability to review project deliverables for completeness and quality, and compliance with established project standards
• Ability to document and communicate progress against plans, taking corrective action as necessary
• Ability to identify, clarify, and resolve issues and risks, escalating them as needed
• Demonstrated ability to work independently with minimal supervision, as well as part of a project team in a cooperative effort
• Self-motivated and self-directed
• Ability to juggle multiple priorities and serve many constituencies

• Flexible hybrid work model
• Flexible working hours
• Private medical care including dental care
• Life insurance
• Multisport card
• Social fund (e.g. vacation allowance, Christmas allowance)
• Employee referral program

• private medical care
• life insurance
• remote work opportunities
• flexible working time
• dental care
• holiday funds
• employee referral program

Poznań - Oferty pracy w okolicznych lokalizacjach