ServiceNow OTM Expert (German-speaking)
- Kraków
Informacje o stanowisku
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In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking a skilled ServiceNow OTM Expert with strong German language skills to join our team for an exciting project. You will play a key role in leading discovery workshops, developing solution concepts, and supporting the implementation of ServiceNow OTM solutions tailored to our customers' needs. This is a great opportunity for a professional with at least 5 years of experience in ServiceNow implementations to contribute to a dynamic, international environment.
Reference number: PL25/IC/SNOWOTM/REMOTE
Workplace: Kraków
Project information:
- Industry: Consulting
- Location: 100% remote
- Type of employment: B2B or employment contract
- Budget: 130-190 net/hour / b2b
- Project area: OTM implementations
- Project duration: 1 year with possible extensions
- Project language: German
- Start date: ASAP
- Only candidates with citizenship in the European Union and residence in Poland
Project scope:
- Prepare and lead discovery workshops with customer stakeholders to gather business requirements
- Analyze documentation and define workshop objectives tailored to customer needs
- Develop high-level ServiceNow OTM solution concepts, including scope, process maps, and architecture
- Present and validate solution concepts with customers, incorporating feedback for approval
- Plan implementation phases and collaborate with project managers on timelines and resources
- Configure ServiceNow modules and support co-development with developers and architects
- Conduct quality assurance, including testing and supporting User Acceptance Testing (UAT)
- Provide training, support go-live activities, and facilitate knowledge transfer to users and admins
Requirements:
- Minimum 5 years of experience in ServiceNow implementations, specifically OTM
- Fluent German language skills (spoken and written)
- Strong understanding of ServiceNow architecture
- Experience working within the Scrum project methodology
- Excellent communication and facilitation skills
Nice to Have:
- Additional ServiceNow certifications or knowledge of other ServiceNow modules
- Experience with multi-language or international projects
We offer:
- Unique opportunity to join an international team and lead innovation projects
- Private medical care (with dental care financed 70% by the company)
- Life Insurance
- Multisport Card
- Integration events
