Service Manager Automation Platforms

Kraków

Nazwa pozycji Service Manager Automation Platforms

Lokalizacja Kraków, Kraków, Lesser Poland Voivodeship, Polska

Firma Hitachi Energy

Dodano 13. 11. 2025

Informacje o stanowisku

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The Opportunity

You as a Service Manager for Automation Platforms, will be part of Hitachi Energy business and reporting to the Global IT Domain Manager for Integration and Automation Platforms. You will be responsible for leading and supervising a global team that designs and builds Automation Solutions as well as operates, supports, maintains and governs them on the global Automation Platform.

Your responsibilities also include that Automation solution/service/platform provides required functionality and meets the cost expectations of business. The aim is to provide effective, responsive IT design, build services and implement IT solutions based on the demand generated by the business, and to enable Hitachi Energy business with leading edge solutions to create long-term competitive advantage, leveraging new/advanced technologies.

How You’ll Make An Impact

Partner with IT and business to design, build, implement and operate automation solutions. Execute and/or ensure execution of IT Strategy, Processes and Standards.
Ensure service and automation solutions compliance with all relevant Hitachi Energy policies and regulations - IT security, ITGC, data protection, etc.
Governance and stakeholder management: drive delivery alignment with business and IT functions to ensure automation needs are identified, prioritized, validated and communicated to all respective partners.
Financial management of the service. Lead a delivery team of internal employees and third party service providers. Ensure service delivery adheres to defined SLAs and KPIs, and that SLAs and KPIs are fit for purpose.
Manage service provider delivery performance. Partner with IT and Functions teams and the Business, using internal teams and 3rd party IT suppliers to design, build and implement appropriate Automation Solutions, leading to improved efficiency or operational functionality. Ensure Automation Solutions are fit for purpose, user friendly and run in a sustainable manner. Build end-to-end business cases and consolidate them into a strategic Automation solution roadmap.
IT Delivery in further developing, implementing and executing the Automation capability within Integration and Automation Platforms Domain. Ensure delivery model reflects changing needs and is in-line with IT delivery framework. Manage all Platform services – SLA/OLA management, process management and compliance, release strategy, demand planning and delivery management, and continuous service improvement. Take accountability for RPA/Automation Services based on Automation Anywhere technology.
Collaborate with stakeholders to understand demand for IT Automation capabilities and promote those capabilities within the organisation. Align with the Automation Solutions Community and Business/Functions to deliver cross-area value.
Proactively develop and maintain IT competence within Automation service, ensuring alignment to IT goals and compliance with Hitachi Energy Cyber Security, IT Architecture, and relevant standards and directives. Provide input for further development of IT internal standards.
Provide input for budgeting. Manage assigned budget effectively and deliver activities within schedules and costs. Regularly update actuals and forecast.
Drive operational alignment with Business and IT Functions to identify, prioritize, validate and communicate needs and opportunities. Drive automation topic across the organization.
Provide input for incidents, changes or projects with major impact on the domain or IT. Inform relevant IT colleagues of changes or projects.
Governance for assigned tasks, execute actions in IT processes according to RACIS. Enforce use of tools and procedures. Facilitate governance for Automation and end-to-end governance of Automation Solutions.
Contribute to Hitachi Energy IT Strategy and implement objectives for the global Platforms & Applications organization, ensuring Automation Platforms strategy aligns with IT and P&A strategy.
Ensure the area is organized, staffed, trained and directed. Lead and develop teams within HR policies for Hitachi Energy IT and the employee.
Ensure compliance with external and internal regulations, procedures and guidelines. Live Hitachi Energy’s core values of safety and integrity.

Your Background

A Master’s or Bachelor’s degree or equivalent in computer science, engineering or business management.
Full functional knowledge across own functional area and affinity with technology of Automation Solutions.
Experience in supporting the Business in prioritizing portfolio of projects and delivering agreed portfolio.
Experience in running Automation services with hybrid (internal/third party) teams on global scale.
Experience with different engagement models with third-party providers – managed services, T&M, outcome-based.
Exposure to business processes in various functional areas, cross functional knowledge and solid experience in support processes and organization.
Experience with regards to technology use and introduction, agile/iterative product development life cycle.
A track record of successful delivery of information technology automation solutions and services.
Leadership skills including the ability to influence effectively in a matrix environment.
Proficiency in both spoken and written English language is required.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Seniority level