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Service Management Specialist
  • Warsaw
Service Management Specialist
Warszawa, Warsaw, Masovian Voivodeship, Polska
PayTel S.A.
2. 2. 2025
Informacje o stanowisku

Service Management Specialist

Miejsce pracy: Warszawa

Your responsibilities

  • Monitor & manage service providers
  • SLA & KPI monitoring
  • Daily communications with service providers
  • Coordinating local and centralized services
  • Reporting
  • Project management
  • Process documentation and improvements
  • Sales support
  • Negotiation with service providers
  • Identify and mitigate potential risks and perform major incident management
  • Act as a point of escalations
  • Plan resources for and schedule activities
  • Daily communications with customers and vendors

Our requirements

  • 3-5 years’ experience in Operations (banking, financial services, telecommunications)
  • Experience in ATM and/or financial sector (Banking)
  • Experience as project manager delivering IT projects
  • International corporate experience
  • English advanced - b2

Optional

  • experience with ATM industry, financial sector, self-service channels

What we offer

  • Access to modern tools
  • Hybrid work with a flexible division of time between remote and office work
  • Comfortable office in the modern Business Garden complex surrounded by greenery and many relaxation zones (basketball court, benches, and tables)
  • Great atmosphere and friendly relationships. You can count on support from each of us. Although we work in finance, we dont wear suits
  • Development and improvement of professional qualifications
  • Open Udemy training platform with additional days off for training implementation
  • Easy access by public transportation (ZTM, SKM, and Mazowieckie Railways)

Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • flexible working time
  • integration events
  • no dress code
  • coffee / tea
  • extra social benefits
  • employee referral program
  • charity initiatives
  • Bicycle racks in the underground garage.

PayTel S.A.

PayTel S.A. is a leading provider of payment services in the Polish market. It specializes in processing non-cash payments, mobile payments (BLIK, Google Pay, Apple Pay), and manages a network of POS terminals (installation, service, and leasing), connects customer and financial institution with ATMExpress network. Through our own and outsourced ATM network we provides full scope of cash and non-cash services. The company builds and develops its own terminal and payment applications, as well as its infrastructure.

As part of the international SIBS group, one of the largest players in the European payment market, PayTel has been steadily growing for over 15 years, ensuring the highest quality of services and investing in innovative solutions. It manages a network of over 65 thousand payment terminals and processes over 12 million transactions monthly. PayTel guarantees the highest security standards, holding PCI DSS and PCI PIN Transaction Security certificates.

Our Vision:

We continuously develop and improve our services to provide customers with modern products supported by innovative technological solutions. All introduced innovations and changes aim to offer customers tailor-made solutions.

Our talented and dedicated employees are behind the success of PayTel S.A., making us one of the leading players in the Polish non-cash payment market. In our commitment to customers, we continuously develop and improve our services while investing in innovative solutions. We form a cohesive team of individuals who pursue their professional and personal goals with equal dedication. Among us, there are enthusiasts of sailing, winter sports, a vocalist, and even a music producer. Working at PayTel is not just a job; its a series of challenges that provide a sense of professional and personal satisfaction. Its more than just a job; its a way of development!

Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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