94 757
15 722
DP World, the global leader in port and logistics operations which handles more 10% of world trade, is seeking to build a dedicated IT Service Desk team in Poland.
The Service Desk Technician-'s role is to provide comprehensive technical support and resolve issues related to technology-based products and services within the organization. The Service Desk Technician is responsible for logging and tracking support calls, identifying trends in support issues, and escalating critical problems when necessary. By utilizing their technical knowledge and troubleshooting skills, the Service Desk Technician ensures customer satisfaction, contributes to a reliable IT infrastructure, and supports the organization-'s dynamic growth.
This role is hybrid (3 days per week on-site), and the team members will need to cover late shifts and night shifts through rotation.
Recent graduates are welcome to apply for this position.
Your responsibilities:
• Implementing software applications, including those required at the regional level.
• Provisioning of user accounts in Active Directory, MS Exchange, TEAMS and Unix.
• Resolving 1st level technical issues and work with other IT members to assist in resolving issues at higher levels.
• Deploying PC desktops and laptops to include imaging, application installation and data transfers.
• Performing minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement.
• Handling all issues in a timely manner, ensuring customer satisfaction.
• Documenting resolutions and updating the knowledge base accordingly;
• Managing IT support requests received via calls/tickets through the IT support number or the IT ticketing system.
• Monitoring and implementing ticket management policies and procedures.
• Coordinating and collaborating with internal teams for IT project implementation, ensuring continuous process improvement in line with the objectives of the global IT team.
Your profile:
• Familiar with IT applications (VPN, Active Directory, Jira, MS Office/Teams, Linux).
• Experience in the role within a service desk or technical support environment.
• Fluency in English is a must-have, fluency in German would be very nice to have.
• Ability to collaborate with dynamic, multi-cultural, technical teams during IT project implementations.
• Excellent organizational skills and the ability to handle multiple tasks at one time.
• Customer-orientation and excellent communication skills, ensuring satisfaction through incident resolution process.
• Innate problem-solving drive, eagerly tackling challenges, identifying root causes, and finding innovative solutions.
• Required to work weekends and holidays as needed.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.