Informacje o stanowisku

responsibilities :

• Provide advanced technical support and incident resolution for end users.
• Ensure high-quality customer service in German, both written and verbal.
• Monitor and manage tickets within SLA timeframes.
• Document processes, solutions, and technical updates accurately.
• Collaborate with internal teams to escalate and resolve complex issues.

• 3+ years of experience in Service Desk or IT Support.
• Proficiency in German (minimum B2/C1 level).
• Strong troubleshooting and problem-solving skills.
• Ability to work fully onsite in Kraków.
• Excellent communication skills in English

• Full-time onsite position with a stable global organization.
• Competitive salary aligned with your experience.
• Opportunity to work in a multinational environment.
• Access to internal training and development programs.
• Modern office facilities in Kraków.

• sharing the costs of sports activities
• life insurance

Kraków - Oferty pracy w okolicznych lokalizacjach