Service Desk Specialist

Warszawa, PL, 02-460

Company Overview

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

We are looking for a Service Desk Specialist who will be responsible for supporting end users in case of appearing IT issues or standard requests according to defined processes and you will act as first level support. You will work together with other teams in order to solve tasks that require independent assessment and making own decisions on how they should be solved.

Nordea is a place where traditions meet tomorrow. Were not just a bank, were a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth.

Team & Work Environment

Meet the Service Desk and Support team that acts with cross border incident management and request fulfilment, mostly for Scandinavian countries. The team works from Monday to Sunday, covering shifts between 6:00 and 22:00, including weekend shifts once every couple of months and Polish public holidays.

We offer a gross salary of PLN 7,000 and the possibility of career development through internships in other IT teams after one year of work experience.

Main Responsibilities

• Provide support to end users through all appropriate channels, such as phone, chat or ITSM tools regarding any kind of IT‑related issues
• Interact with other support groups in tasks related to IT infrastructure and applications in order to solve incidents
• Register, prioritise and document all incidents reported to the service desk using the relevant tools following the incident management procedure
• Diagnose software and hardware issues in order to find the right solution and thereby help the end user
• Actively participate in knowledge sharing among colleagues in order to create and implement best practice
• Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth

Who You Are

• Communicating freely both in speaking and in writing in English – level B2
• A year of experience from a similar position or relevant education completed
• You are open‑minded and have a can‑do approach when dealing with challenges
• You like to work in a role with high customer‑focus and have good communication skills
• Knowledge of request and incident management, according to ITIL, will be considered an advantage

Benefits & Culture

Collaboration. Ownership. Passion. Courage. These values guide us in how we work.

Hybrid working model – we embrace the freedom of flexibility while valuing bringing people together.

Diversity and inclusion are a natural part of our daily work. We continually strive to improve diversity and inclusion within our community.

Recruitment Process

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background & reference check

Application Deadline

Submit your application no later than 15/11/2025.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology