Informacje o stanowisku

Social network you want to login/join with:

Service Delivery Manager (Finance and Accounting Operations), Wrocław

Client:

DXC Technology

Location:

Wrocław or remotely from Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

Not specified

Job Views:

22

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Why join DXC Technology?

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission-critical IT services that move the world.

As a result of our dynamic growth, we are currently looking for candidates for the position of Service Delivery Manager in Finance and Accounting (F&A) BPO. The person in this role will oversee the delivery of all finance and accounting services for assigned client accounts.

This role involves managing client relationships, ensuring the highest level of service delivery, driving process improvements, and leading F&A process transformation.

Responsibilities:

Client Relationship Management

1. Serve as the primary point of contact for clients, maintaining strong and positive relationships.
2. Understand and anticipate client needs to ensure F&A services are delivered to meet or exceed expectations.
3. Conduct regular client meetings to review performance, discuss improvements, and track satisfaction through metrics such as NPS.

Service Delivery Management:

1. Oversee the day-to-day operations of finance and accounting services to ensure timely and accurate delivery.
2. Monitor and ensure adherence to service level agreements and key performance indicators.
3. Implement and drive process improvements and transformation initiatives to enhance service efficiency and quality.
4. Promptly address and resolve any issues or discrepancies in service delivery.
5. Ensure the accuracy and timeliness of financial reporting and analysis for clients.
6. Oversee the preparation of budgets, forecasts, and financial plans.
7. Monitor financial performance and manage risks effectively.

Strategic Planning and Process Transformation:

1. Lead process transformation projects aimed at enhancing efficiency, quality, and client satisfaction.
2. Regularly review and optimize processes to achieve operational excellence.
3. Contribute to strategic planning and execution of F&A delivery.
4. Identify opportunities for expanding services and improving existing processes.
5. Identify and mitigate financial and operational risks.

Qualifications:

1. Bachelor’s degree in finance, accounting, Business Administration, or a related field; MBA or CPA preferred.
2. Minimum of 10 years of experience in finance and accounting service delivery management, preferably in a BPO environment.
3. Proven track record of managing client relationships and delivering high-quality services.
4. Experience in driving process transformation and continuous improvement initiatives.
5. Ability to work in a dynamic environment under time pressure.
6. Strong leadership and team management skills .
7. Excellent communication and interpersonal skills.
8. Strong analytical and problem-solving abilities.
9. Proficiency in financial software and tools.

Why would you join us?

As a team, we offer our knowledge, experience, support, sympathy, and honesty. We are happy to teach, and we understand that sometimes mistakes are an integral part of learning. We are enthusiastic about a job we do and we want to share this joy with you.

As a company, we offer a steady job in an international company in a heavily invested area, where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge and enjoy many social activities and events prepared for our Employees.

Additionally, we offer:

1. Stable employment in an international company.
2. Advancement opportunities within the organization.
3. Flexibility in work arrangement (hybrid or fully remote work).
4. Modern and conveniently located offices in Wrocław and Warsaw.
5. An onboarding buddy’s support to make you feel comfortable in our company from day one.
6. Substantial medical insurance package .
7. Life insurance package .
8. Multisport Card .
9. Workplace equipment to organize your home office.
10. Unlimited access to DXC University with courses from a variety of external partners.
11. Access to a foreign language learning platform .
12. DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, etc.).
13. Employee Referral Program .
14. Employee Recognition Program .
15. Employee Assistance Program .
16. Opportunity to join our numerous charity and ecology-related events .
17. DiXi Cool activities: trips, sports and wellness events.

Wrocław - Oferty pracy w okolicznych lokalizacjach