Project information:

• Location: Katowice
• Hybrid type of job-1x from office per week
• Project language: English and French
• Contract length: Indefinite/ long-term
• Start date: ASAP

Responsibilities:

• Analyse and resolve incidents related to Windows 10, Virtual machine (VirtuOS), Client workstation
• Handle telephone calls from technical teams
• Track, chase, and control tickets
• Handle requests for virtual machines creation/modification/configuration
• Create and manage user and administrator accounts in the Active Directory console
• Troubleshoot and perform procedural follow ups
• Design, deploy, and maintain enterprise workplace solutions, including desktop/laptop configurations, mobile devices, and collaboration tools.
• Implement and manage Virtual Desktop Infrastructure (VDI) and application delivery solutions (e.g., Citrix, VMware Horizon, Microsoft Remote Desktop).

Requirements:

• 3+ years of experience in a similar role, managing workplace technology and end-user environments.
• Fluent verbal and written French language skills
• Familiarity with VMware vSphere environment
• Experience working as a Customer service agent
• Team player with a problem-solving attitude and efficient task management skills
• Willing to take an initiative an learn the new

We offer:

• Employment contract with competitive salary
• Hybrid type of job
• Private medical care and life insurance with ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms
• Access to Helpline with possibility to chat with therapists
• Access to benefit platform (40+ options available: Netflix, SpotifyMultisport, cinema tickets, etc.)
• Personal and professional development
• Trainings platforms
• Transparent performance management policy