We are seeking an experienced Senior ServiceNow Solution Architect to lead the design, development, implementation, and delivery of ServiceNow solutions. As a key member of the team, you will be responsible for aligning business needs with technical requirements, ensuring scalability, performance, and long-term success of ServiceNow implementations. You will collaborate closely with stakeholders to design innovative solutions, drive continuous improvement, and provide leadership in a fast-paced, dynamic environment.

Senior ServiceNow Solution Architect

Your responsibilities

• Lead the design and architecture of ServiceNow solutions, ensuring they meet business requirements and align with the organisation’s enterprise architecture.
• Collaborate with customers, stakeholders, and colleagues to define, design, and implement ServiceNow solutions that support future goals.
• Produce system design specifications, technical documentation, and solution proposals.
• Provide expert guidance on ServiceNow platform architecture, ensuring scalability, performance, and security.
• Oversee the development and integration of ServiceNow applications, supporting developers where necessary and reviewing code to ensure quality.
• Conduct architecture reviews and provide recommendations to improve or redesign existing solutions.
• Drive innovation by researching new technologies, conducting proof of concepts, and demonstrating working prototypes.
• Design and review non-functional requirements, identifying and bridging any gaps between design and implementation.
• Develop and maintain architectural strategy and roadmaps, ensuring continuous improvement and alignment with business goals.
• Collaborate across teams and departments to optimise business processes and create additional value.

Our requirements

• 7+ years of relevant experience in software development, integration, and architecture design
• ServiceNow platform and its capabilities.
• JavaScript, AngularJS, HTML, CSS, and ServiceNow scripting languages.
• Web Services Integration (SOAP, REST, JSON).
• gSuite integration (desirable)
• Experience with DevOps methodologies (Scrum, SAFe) and working in regulated environments is a plus.
• Proven experience in architecting, building, maintaining, and operating enterprise-grade systems/applications.
• Strong knowledge of architectural design principles, system design, and performance optimisation.
• Bachelor’s degree in Computer Science, Systems Analysis, or a related field (or equivalent professional experience).
• ServiceNow System Administrator Certification.
• ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications (highly preferred).