Informacje o stanowisku

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Client:

expondo

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2ee06b7a89d9

Job Views:

51

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

expondo is an eCommerce business with the purpose of serving professionals with tools and equipment needed to run their small-medium sized business. You will join the digital product team responsible for ensuring customers are getting the most of their equipment they’ve brought from us.

WHAT YOU WILL DO

• Understand the key Aha! moments when customers realise buying their equipment from expondo was the right decision and create experiences to increase the number of customers who reach these moments.
• Understand the lifecycle of customers equipment within the context of their business continuity and create engagement opportunities for customers to keep using expondo and find ways to monetise those engagements.
• Manage digital experiences across order fulfilment, product usage, returns, service, and advocacy stages of the customer journey.

WHAT YOU BRING IN

• Love problems worth solving: you have a knack for finding the right problems to solve within the context of business strategy needs & mastered the craft of building consensus with your key stakeholders on how to prioritise them.
• Mastered customer-centric thinking: you know how to dig behind the surface of customer’s wants to find the underlying needs your product should serve.
• Obsess about problem-solution fit: you have an arsenal of techniques to validate Marty Cagan’s 4 risks while balancing the need to just deliver solutions quickly.
• Set the pace for value-delivery: you’ve grown to learn the variable you have to getting product releases delivered quickly and on-time is about size of goal and scope of functionality to achieve goals rather than challenging engineering on why something takes so long.

You will fit nicely if you champion

• Dual-track discovery & delivery practices.
• Jobs to be done practice & speaking to customers.
• KPI trees & opportunity solution trees.
• “How might we” thinking.

You will not fit if you believe your role is just to

• Manage backlogs and just deliver features.
• Lean on stakeholders for requirements and how to prioritise backlogs.

WHAT WE PROVIDE

The DEVELOPMENT of each expondoer is of the utmost importance to us:

• You will be assigned to a buddy, who will support, advise, and simply be there for you during the first weeks of the onboarding.
• Your opinion makes a difference, and you will help us to shape expondo’s future.
• We provide learning & development opportunities to promote your constant development.

We offer all our employees the FREEDOM to work how it is best suited to their needs:

• Whether it will be working fully from the office or a hybrid, we will provide the needed hardware to work in comfort.
• We trust our employees to make informed decisions, and your contributions will have a direct impact on our projects and overall success.

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