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Do you have passion and knowledge about how to navigate in large IT organizations from an IT production environment perspective, and working for one of the biggest banks in Europe? Are you eager to be part of our team in Gdansk/Gdynia that secures the daily running of critical applications & services within the Nordic Mortgage area in Nordea? Then this is your opportunity!



In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Working with international teams in an inspiring working environment, you will have lots of opportunities to expand your skills and advance your career.

Are you our new Senior IT Analyst?

We are looking for a Senior IT Analyst with strong technical understanding. Through this job, you will have the opportunity to deliver great service, work across borders, and influence stakeholders in and outside our organization in a large international IT environment.

About this opportunity

Your role as Senior IT Analyst will primarily be to secure compliant, well-running applications and services. This is done by following Nordeas overall guidelines on many different levels. You will work closely with the Development team from the Operations side together with internal architects, business people, and many others in your daily work. You will be using change management tools, ordering capacity changes, etc. to the environment. Our IT landscape is never constant; new regulations and requirements are our daily work. You will be working in our international team that consists of a broad range of technology support across the entire bank, together with highly skilled colleagues with different backgrounds and within our agile and hybrid work model.



What you will be doing

• Handling and coordinating production issues – solving incidents and problems
• Handling and coordinating production deployments – managing and depending on your technical skills, sometimes executing change tickets
• Handling and coordinating ad hoc requests from various stakeholders
• Working closely with development teams to help support our Nordea BizDevOps ambitions with architects and hardware/infrastructure engineers within Nordea
• Be self-driven and not afraid to make calls within Nordea to solve problems with unknown solutions
• Working with skilled international teams in a fast-paced working environment
• Be capable of following processes and to build up your own network within Nordea to get things done in a fast and smooth way

You will join a team with a strong mindset towards enabling high-quality customer and user-oriented IT services. The roles are based in our Polish office placed in Gdansk/Gdynia.



Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.



To succeed in this role, we believe that you

• Are used to proactively seek knowledge, promote collaboration, and sparring within a team and across teams
• Are able to remain calm and focused during high business-impacting situations
• Are curious, self-driven, and proactive
• Have excellent communication skills in English (written and spoken)
• Are structured and good at prioritizing tasks
• Are a highly innovative problem solver with strong analytical and customer service abilities
• Have the ability to communicate and present information to various Nordea stakeholders
• Show a good reasoning attitude and ability to quickly understand complex application landscapes
• Have knowledge of monitoring tools like Grafana, Sysdig, Splunk, AppDynamics
• Have knowledge of tools like Jenkins, BitBucket, JIRA
• Have software knowledge within system landscapes such as containerization, Windows, .NET, Linux, Java, Spring, Weblogic, MSSQL, Oracle, DB2

Your experience and background

• Preferable education level as BSc or MSc degree within IT/Engineering
• Work experience with Incidents, Problems, and Changes
• ITIL Foundation Certification is preferred
• Ability to support working outside of normal business hours to provide occasional on-call support when upgrading or testing takes place or to solve critical incidents/problems

If this sounds like you, get in touch!

Time line and process

Welcome to apply by submitting your application no later than 22/02/2025 . Please be informed that applications will be reviewed continuously, and interviews might also be booked during this time. Kindly also note that a background check might be conducted.

At Nordea , we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics, and traits make us better at serving our customers and communities. So please come as you are.

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