Informacje o stanowisku

Job Description:

Responsibilities:

• Support daily visual management to ensure KPIs and SLAs are being met or exceeded, providing operational support to the People Leader.
• Continuously improve employee support processes and knowledge base through feedback analysis, identifying areas for enhancement, and providing recommended solutions.
• Identify opportunities for process automation and optimization, streamlining employee support and data administration workflows.
• Develop and implement training programs for the HR Shared Services team to enhance their skills and knowledge in providing top-notch HR support.
• Maintain accurate and up-to-date employee records, including personal information and payroll inputs.
• Collaborate with HR and payroll teams to ensure accurate and timely processing of employee data, including new hires, terminations, promotions, and salary adjustments.
• Maintain confidentiality of work-related issues, records, and company information.
• Maintain internal and external databases with employee information.

You will be successful in this role if you have:

• Strong customer service skills: Demonstrated ability to provide exceptional customer service, actively listen to employee needs, and effectively communicate solutions.
• Attention to detail: Ability to maintain accurate and up-to-date employee records, process transactions with precision, and ensure data integrity.
• Problem-solving abilities: Proven track record of analyzing complex situations, identifying root causes, and implementing effective solutions.
• HR knowledge: In-depth understanding of HR policies, procedures, and employment laws.
• Technical proficiency: Proficiency in HRIS and data management systems, as well as Microsoft Office Suite, particularly Excel and PowerPoint.
• Communication skills: Excellent written and verbal communication skills.
• Organizational and time management skills: Ability to manage multiple tasks and meet deadlines.
• Discretion and confidentiality: Handle sensitive information with utmost discretion.
• Continuous improvement mindset: Drive process enhancements and contribute to employee support development.
• Collaboration and teamwork: Work effectively with cross-functional teams.
• Analytical skills: Data analysis and report generation.
• Adaptability: Adjust to changing priorities and learn new systems.

Preferred Qualifications:

• Bachelors degree in human resources or related field.
• Minimum of 3-5 years HR administration or related experience.
• Knowledge of HR processes, regulations, and human capital management principles.
• Proficiency with HRIS systems (e.g., Oracle).
• Strong communication skills and attention to detail.
• Ability to handle sensitive information with discretion.
• Proficiency in English; additional languages are a plus.

This is a hybrid role.

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