Primary Support: Act as the first point of contact for Coupa application finance users, efficiently addressing and resolving their issues.
Troubleshooting: Resolve issues reported by Finance and Treasury Teams, providing robust support to both Global and Local Accounting Teams.
Ticket Management: Submit and manage tickets on the Coupa Portal and with Integration Counterparts.
Issue Resolution: Support accounting and treasury teams with Coupa-related issues during daily operations, month-end, quarterly, and annual financial close activities.
System Requirements: Identify new system requirements, assess their impact on existing systems and business processes, and develop appropriate specifications for new business processes.
Collaboration: Collaborate with the Purchasing and IT Teams globally.
Project Leadership: Lead and drive projects/teams independently to completion and stabilization.
Authorities
Administrator Access to Coupa.
Administrator Access to PLEX/XA to troubleshoot.
PTP process expert.
Integration process expert.
Master Data process expert.
WYMAGANIA:
Qualifications:
ERP Systems: Experience with Coupa systems and PtP area
Data Integration: Skills in integrating Coupa with other financial and ERP systems.
Education: Master’s degree in Business, Finance, Technology or a related field.
Financial Acumen: Deep understanding of financial principles and practices.
Process Improvement: Experience in identifying and implementing process improvements to enhance system efficiency.
Project Management: Skills in managing projects, including planning, execution, and monitoring to ensure timely completion.
Training and Development: Capability to train and mentor other team members and end-users.
Attitude:
Ownership: Take ownership of assigned responsibilities.
Interpersonal Skills: Strong interpersonal skills to collaborate with cross-functional teams and manage relationships.
Initiative and Openness: Show initiative and openness to change (continuous improvement).
Responsibility and Diligence: Demonstrate responsibility, patience, and diligence.
Timeliness and Persistence: Exhibit timeliness, persistence in action, and goal orientation.
Detail-Oriented: Strong attention to detail and accuracy.
Proactive: Ability to anticipate issues and take initiative in resolving them.
Team Player: Collaborative mindset with the ability to work effectively with cross-functional teams.
Adaptable: Flexibility to adapt to changing business needs and priorities.
