Senior Associate, HR Operations – Warsaw
Overview
SC Johnson is a fifth‑generation family company built on the spirit of our people. We lead with purpose for over 130 years, creating iconic brands such as Raid®, Glade®, Ziploc® and more in virtually every country. Join our winning team of Wave Makers and Go Getters and help us write the next chapter of the SC J story.
We are offering a fixed‑term contract for 24 months in Warsaw. As the first‑line HR guide for employees across EMEA, you’ll need fluent English and a passion for customer‑service and continuous improvement.
Responsibilities
- Answer HR questions via a case‑management system, live chat, and phone.
- Perform and coordinate HR administrative tasks according to established processes.
- Educate staff and encourage use of self‑service tools such as the HR Portal.
- Research and resolve all problems in a timely manner, handling multiple requests simultaneously and prioritising urgency.
- Ensure documentation and staff requests meet policy for each process.
- Actively contribute to delivering, maintaining and improving HR services, procedures and processes.
- Assess and utilise HR systems including Workday, the Staff Portal, Self‑Service, Knowledge Base and Case Management.
- Ensure consistent application of HR policies and relevant laws and practices.
Experience You’ll Bring
- Bachelor’s Degree in Human Resources, Management, Human Relations or a related discipline.
- Minimum 3 years of experience in HR, customer service, shared‑services or contact‑center environments.
- Fluent in English.
Behaviors You’ll Need
- Aptitude to work effectively in a fast‑paced, self‑directed, team‑based environment with changing priorities and tight timelines.
- Build credibility and respect among local staff to act as an effective advisor.
- Strong customer‑service qualification, including the knowledge of how to diffuse challenging situations.
- Demonstrated organisational and planning skills.
- Ability to multi‑task, prioritise workload and provide timely follow‑up and resolution.
What’s in it for you
We offer an excellent opportunity for career development and progression in a highly collaborative, unsupervised and flexible work environment. You will be recognised and rewarded for the value you add.
Additional Benefits
- Health & Wellbeing – Medical insurance, lunch card, sport card, employee assistance programme.
- Learning & Working Environment – Smart working, drinks & fruit basket.
- Financial Benefits – Life insurance, global profit‑sharing bonus, Christmas & Easter voucher, emergency payment, vacation payment.
Remote work available once a week for eligible employees. This role is not eligible for relocation.
Inclusion & Diversity
We’re a global business that celebrates diversity across culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We are committed to ongoing efforts that help us attract, hire and retain diverse talent and build a supportive environment for all.
Eligibility & Legal Notice
You must be eligible to work in Poland. This is a job in Warsaw, Poland. No relocation.
Seniority level
Employment type
Job function
- Production, Supply Chain, and Manufacturing
Industries
