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Your development journey begins with Sonova’s SAP Competence Center Team. Grow your personal competences in consulting and leadership. S/4 HANA implementation is on our roadmap. Our supportive and self-inspired team colleagues, located in our headquarters in Stäfa, Switzerland, Warsaw Poland, North America and Asia, await you in a friendly and collaborative atmosphere.



Your tasks:

• Act as EMEA Operations Team lead / deputy to Global Operations head
• Manage EMEA SAP Operations staff (internal/external incl. vendor) as well as ITIL processes to drive improvements to reach efficiency gains
• Escalation Management on Project Issues, CRs, Incidents or Service Requests
• Resolve Level 2, 3 Support Issues
• Perform Service Requests (standard change or service that is pre-approved because low risk)
• Create, analyze and resolve incidents as per the defined SLAs
• Execute/be engaged into maintenance projects (EHP, Archiving, technology upgrades)
• Problem Management (root cause analysis and issue bundling)
• Liase with other cross-functional teams in or outside Corporate IT for any other relevant issue resolution
• Drive ITIL Processes maturity within SAP CC and Operations
• Review existing IT solutions for improvements, stay up-to-date with new technologies
• Ensure System is implemented & maintained according to GRC reqs & policies (eg. Authoriz., GxP)
• Support audits from governing bodies (eg. Auditor, TüV, FDA)
• Contribute to IT/Business documentation or validation documents in projects/support as outlined in RACI matrix
• Plan, Identify and Execute Regression Testing as part of maintenance projects
• Train support and emergency process as part of project handover process to support team
• Support recruiting process for internal staff within Sonova processes and tools
• Lead/supervise technical Change Requests implementation stream
• Be integral part of a Pikett process (related to Priority 1 emergency procedure)

Your profile:

• 10 years of professional experience in IT, including 4+ years hands-on experience in one of the SAP modules (SD/MM/WMCS)
• Familiar with SAP Standard Functionalities (eg. ERP, HANA)
• Able to accept and follow standard Sonova SOPs
• Able to work independently and escalate accordingly

We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, attractive employment conditions, and flexible working time models in various roles. Employment level: 100%

Agnieszka Baka, Talent Acquisition Manager, is looking forward to receiving your complete application via our online job application platform.

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