We are PrimeVigilance (part of Ergomed Group), a specialised mid‑size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device. We love investing in our staff by providing an excellent training and development platform. We value employee experience, well‑being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high‑quality client service can be achieved. Come and join us in this exciting journey to make a positive impact in patients’ lives.

Job Description

• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader.
• Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process.
• Assures and exerts activities leading to effective cooperation with clients in the area of ICSR Management.

Role and Responsibilities

• Providing support to other activities undertaken by the project team on behalf of the client and the company.
• Line‑manages assigned ICSR staff.
• Creates and maintains project specific KPIs for contracted ICSR activities (including optimizing procedures, trainings and any other actions to increase ICSR team efficiency).
• Proposes process changes to ICSR Operational Lead.
• Manages ICSR deviations with support from ICSR Operational Lead.
• Reviews trackers and timesheet data and ensures accuracy.
• Is involved in ICSR processing and 2nd QC of cases.
• Operates as the assigned team SME and supports other SMEs.

Qualifications

• Life science graduate, pharmacy, nursing, or other healthcare related qualification or experience in pharmacovigilance.
• Extensive experience in pharmacovigilance with a demonstrated line‑manager role.
• Excellent communication (written and verbal) skills, Russian and English.
• Organization skills, including attention to details and multitasking.
• Delegation skills.
• Planning and time management.
• Technical skills.
• Team working.

We Offer

• Training and career development opportunities internally.
• Strong emphasis on personal and professional growth.
• Friendly, supportive working environment.
• Opportunity to work with colleagues based all over the world, with English as the company language.

Core Values

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human‑centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

We look forward to welcoming your application.