Provide expert support to clients using the Treasury Management System, addressing inquiries related to cash management, dealing, and system configuration.
Assist customers in resolving issues related to system functionality, integration with other software, and performance optimization.
Handle customer inquiries related to account setups,payments, and transactional workflows within the TMS.
Troubleshoot functional problems, including software issues, data discrepancies, and system errors, and recommend corrective actions to clients.
Collaborate with product teams to document recurring issues and support the development of new features or improvements for the TMS.
Educate clients on TMS functionalities, updates, and best practices to ensure effective utilization of the system.
requirements-expected :
Knowledge of Treasury Management Systems or related software is a strong advantage.
Prior experience in banking, finance, or cash management is preferred.
Strong analytical skills to assess and resolve technical and operational issues.
Exceptional organizational and time-management abilities.
The ability to work independently and collaborate effectively with teams.
Excellent communication skills to explain technical/functional concepts clearly to clients.
offered :
Working in an innovative and flexible environment within an established global company
Becoming a part of a team of talented experts in banking and payment solutions
Comprehensive onboarding process
Flexible working hours and a good work-life balance
Contract of employment
Competitive salary including private health insurance for employees and their families, group life insurance, pension plan of 5%
Language courses within working hours
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
