Technologies we use

Operating system

• Windows

Your responsibilities

• resolve problems with our games, reported through the player support channels,
• provide high-quality support for players, responding to their messages through the social network, e-mails and reviews,
• gather player feedback and cooperate with the developers to implement improvements based on said feedback,
• strive to turn each query into a positive experience, to increase our players satisfaction & engagement,
• identify and escalate issues according to defined processes,
• learn from others and develop yourself!

Our requirements

• well-developed ability to communicate,
• computer handling proficiency and general knowledge of teleinformatic systems’ usage,
• excellent English language proficiency, both written and spoken,
• empathy and the ability to self-identify with the players’ problems,
• creative thinking and problem solving,
• dedication to bringing the players the best support possible,
• passion for video games and knowledge of the mobile and social casino game market.

Optional

• experience in working at a similar position or at customer service,
• practical experience with Helpshift customer support tool.

This is how we work on a project

• Clean Code
• DDD

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• integration events
• dental care
• no dress code
• video games at work
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• redeployment package
• christmas gifts
• employee referral program

Huuuge Games Sp. z o.o.

Still haven’t found your dream job? Join team Huuuge!!

Huuuge Games is a gaming company on a mission to build the world’s largest real-time casual gaming platform connecting millions of players so that they can have fun, socialize & play awesome games.

Join Team Huuuge and become a part of an exciting adventure bringing pure fun & truly social experience to millions of players across the universe.