Player Services Agent
  • Szczecin
Player Services Agent
Szczecin, Szczecin, zachodniopomorskie, Polska
Huuuge Games
27. 10. 2023
Informacje o stanowisku

Technologies we use

Operating system

  • Windows

Your responsibilities

  • resolve problems with our games, reported through the player support channels,
  • provide high-quality support for players, responding to their messages through the social network, e-mails and reviews,
  • gather player feedback and cooperate with the developers to implement improvements based on said feedback,
  • strive to turn each query into a positive experience, to increase our players satisfaction & engagement,
  • identify and escalate issues according to defined processes,
  • learn from others and develop yourself!

Our requirements

  • well-developed ability to communicate,
  • computer handling proficiency and general knowledge of teleinformatic systems’ usage,
  • excellent English language proficiency, both written and spoken,
  • empathy and the ability to self-identify with the players’ problems,
  • creative thinking and problem solving,
  • dedication to bringing the players the best support possible,
  • passion for video games and knowledge of the mobile and social casino game market.


  • experience in working at a similar position or at customer service,
  • practical experience with Helpshift customer support tool.

This is how we work on a project

  • Clean Code
  • DDD


  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • flexible working time
  • fruits
  • integration events
  • dental care
  • no dress code
  • video games at work
  • coffee / tea
  • drinks
  • parking space for employees
  • leisure zone
  • redeployment package
  • christmas gifts
  • employee referral program

Huuuge Games Sp. z o.o.

Still haven’t found your dream job? Join team Huuuge!!

Huuuge Games is a gaming company on a mission to build the world’s largest real-time casual gaming platform connecting millions of players so that they can have fun, socialize & play awesome games.

Join Team Huuuge and become a part of an exciting adventure bringing pure fun & truly social experience to millions of players across the universe.

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