Collaborate with GBS management to establish KPIs, baselines, targets, balanced scorecards, and performance reporting in line with business objectives.
Regularly review and update metrics and targets with stakeholders to ensure alignment with business priorities.
Data Visualization and Reporting
Build data models and performance dashboards using BI tools (e.g., Power BI, SAP Analytics Cloud).
Maintain and improve performance dashboards and reporting systems.
Analyze data to identify performance gaps and recommend actions.
Design business review templates and present insights to management using data storytelling.
Suggest process improvements and collaborate with teams to address performance issues.
Provide insights to executives for strategy and business planning.
Continuous Improvement & Transformation
Work with IT and delivery teams to streamline and automate GBS reporting systems.
Apply best practices in data engineering to ensure efficient reporting architecture.
Conduct performance audits to ensure data integrity and resolve discrepancies.
Other Responsibilities
Lead trainings and workshops on performance, reporting, and analytics.
Act as a business leader, accountable for GBS success.
Support service and performance initiatives to drive GBS success.
requirements-expected :
Bachelor’s or Master’s degree
5+ years in performance metrics, reporting, and analytics (Business Intelligence), including KPI setting, data modeling, and visualization
Proficient in MS Excel and BI tools (e.g., Power BI, Tableau, SAP Analytics Cloud)
Familiar with P2P, R2R, O2C processes in shared services or BPO environments
Experience working with IT to provide business and technical requirements for data warehousing and automation
Ability to create prototypes, combining business insight with strong technical aptitude
Fluent in English (written and spoken); local language optional
Experience with ServiceNow (Preferred)
Knowledge in HRSS, Supply Chain, Legal, Marketing, or Sales processes (Preferred)
offered :
Competitive pay and attractive annual bonus
On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
Lot of flexibility in terms of work arrangements (work from office or from home)
Private medical care (various options to choose) and life insurance
Employee pension and savings programs
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
Multisport card, foreign languages classes
Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
Working in a diverse and inclusive organization of 43 different nationalities
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
flexible working time
retirement pension plan
no dress code
coffee / tea
leisure zone
JTI Family Leave Benefit - additional paternity leave
