Informacje o stanowisku

Opis stanowiska pracy

OTC Team Leader
Gdansk
NR REF.: 1191058

For one of our clients, a global and fast-growing Shared Service Center located in Gdańsk, we are currently seeking an experienced and dedicated OTC Team Leader to lead and mentor a newly created OTC team. 
Responsibilities:

• Lead and supervise the OTC team, providing guidance and support to team members.
• Oversee and manage the entire Order to Cash process, including customer set up and maintenance, cash application, and cash collections.
• Ensure timely and accurate processing of billing setups, reconciliations, and monthly POS sales reports.
• Collaborate with cross-functional teams and external stakeholders to address and resolve issues in the OTC processes.
• Implement and drive process improvements to enhance operational efficiency and effectiveness.
• Generate and analyze key performance indicators (KPIs) to assess team and process performance.
• Conduct regular team meetings, provide feedback, and contribute to team development.
• Act as a point of contact for escalated issues and complex problem resolution.
• Contribute to the development and implementation of training programs for the OTC team.

• Minimum 3 years of experience in OTC field with at least 2 years in a supervisory or team leadership role.
• In-depth understanding of OTC processes, including customer set up, cash application, and collections.
• Strong leadership and team management skills.
• Proficient in Excel, SAP, or similar ERP systems.
• Excellent communication and interpersonal skills.
• Proven ability to drive process improvements and optimize workflows.
• Analytical mindset with the ability to make data-driven decisions.
• Bachelor’s degree in finance, Accounting, or a related field.

• Stable employment conditions
• Hybrid model of work (2x HO/week)
• Private medical care 
• Sport card
• Cafeteria program 
• Modern office

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