Order to Bill Junior Specialist with German (She/He/They)

41_R00235254

Obowiązki

• Process sales orders and ensure timely delivery to customers

• Resolve customer queries and claims or complaints in a timely and professional manner

• Collaborate with cross functional teams to ensure customer satisfaction

• Collect overdues and resolve financial disputes

• Maintain prices and pricing conditions according to rules and procedures

• Process rebate reports and issue credit notes according to customer agreements

• Continuously improve customer experience through effective communication and problem solving skills

• Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures

• Adhere to SLA and KPI targets

Wymagania

• Fluent English and German

• Good communication skills

• Ability to work in a group

• Positive attitude

Oferujemy

• Knowledge of SAP

• Knowledge of any kind of ticketing tools such as SSF, ServiceNow or Saleforce

Źródło: Accenture/Praca