Overview

Role Overview: As an Ops Engineer in the STP Hotline, you will serve as the first line of defense in maintaining the operational stability of Straight Through Processing (STP) systems. You will be responsible for real-time monitoring, incident triage, and coordination with development and infrastructure teams to ensure timely resolution and communication. This role is critical to ensuring uninterrupted transaction flows and supporting high-availability financial systems.

Key Responsibilities

• Operate the Level 1 STP Hotline within the GDC-STP Orchestration squad, handling real-time alerts and incident reports
• Monitor system health using tools such as Splunk, ServiceNow, and Bamcom UI
• Perform initial diagnostics and escalate to Level 2 support (Dev Engineers in squads like GDC-STP BCS, Com Frameworks, GCH, GMH, SWIFT) when necessary
• Maintain and update operational documentation including runbooks, queue manager access guides, CyberArk usage, and server connectivity procedures
• Participate in watch duty rotations to ensure 24/7 coverage in coordination with global support teams
• Document incidents, root causes, and resolutions in ServiceNow, contributing to continuous improvement of support processes
• Collaborate with Dev Engineers and Test Engineers to validate fixes and ensure production readiness
• Support onboarding of new flows and infrastructure changes, including MQ manager transitions and alert subscriptions

Primary / Core Skills

• IT Operations & Production Support: Minimum 2 years of experience in IT operations or infrastructure monitoring
• Incident Management: Proficiency in handling real-time alerts, performing diagnostics, and escalating issues appropriately
• Monitoring Tools: Hands-on experience with Splunk, ServiceNow, and Bamcom UI
• Technical Proficiency: Familiarity with Linux, MQ, SQL, and API monitoring
• Communication & Collaboration: Strong ability to communicate effectively with technical teams and stakeholders
• Operational Documentation: Experience maintaining runbooks and support guides

Secondary Skills

• Financial Messaging Standards: Exposure to SWIFT, ISO 20022, and middleware validation
• Agile & DevOps Practices: Experience working in Agile environments and familiarity with DevOps principles
• STP Ecosystem: Prior experience with STP systems or similar financial transaction platforms

Soft Skills

• Strong analytical mindset and attention to detail
• Ability to manage multiple incidents under pressure
• Willingness to participate in on-call rotations and weekend support
• Adaptability in a fast-paced, global support environment

Offer

• Contract of employment or B2B

Benefits (contract of employment)

• Sports card
• Medical card
• Life insurance
• Annual bonus

The offer applies to permanent work