Informacje o stanowisku

Pracodawca:

Manpower

Opis stanowiska:

The position is for an operation specialist with healthcare professional experience to work in a call centre environment. A 12-month contract starting immediately.

Zadania:

• Handle incoming phone calls from patients, healthcare professionals, and caregivers regarding pharmaceutical products.
• Provide accurate information about products based on approved scripts and company guidelines.
• Manage voicemail and email inboxes, responding to product-related inquiries in a timely manner.
• Document all interactions and ensure compliance with quality and regulatory standards.
• Support project-related activities, such as report reconciliation and data review.
• Collaborate with team members to maintain high customer satisfaction and service quality.

Wymagania:

• Previous experience in a healthcare-related field (e.g., dietitian, veterinarian, or other roles involving patient or public interaction).
• Good understanding of medical terminology and healthcare communication.
• Strong interpersonal and communication skills, with the ability to listen actively and respond empathetically.
• Comfortable handling phone calls, emails, and voicemail inquiries on a daily basis.
• Ability to participate in team meetings and contribute to ongoing project activities.
• Detail-oriented, organized, and able to manage multiple tasks efficiently.
• Language Requirements: multilingual candidates are preferred, with a focus on German and French. Other languages like Italian, Portuguese, Spanish, and English are also important.

Oferujemy:

• B2B via MGS
• 12-month contract
• fully remote work

O pracodawcy:

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku funkcjonuje od 2001 roku i obecnie posiada niemal 35 oddziałów w całym kraju. Jej celem jest otwieranie przed kandydatami nowych możliwości oraz pomoc w znalezieniu pracy, która odpowiada ich kwalifikacjom i doświadczeniu.

Kontakt z firmą jest bezpłatny; można zyskać profesjonalne doradztwo oraz dostęp do ofert pracy dopasowanych do indywidualnych potrzeb.

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