Informacje o stanowisku

The ideal candidate is a strategic thinker with strong leadership skills, a keen eye for processoptimization, and a proven track record of successfully managing complex operations. As theOperations Manager, you will play a pivotal role in ensuring smooth workflows, optimizing resourceallocation, and contributing to the overall growth and success of the company.

What we expect

• At least 2 years of working experience as an Operations Manager or equivalent role in a BPO (Business Process Outsourcing) setup
• Managed at least 80-100 staff across multiple lines of business
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely (min. B2 level)
• Proven track record of meeting and delivering targets and commitments
• Content moderation environment work experience is a plus but not required
• Proficient in Google Suite and online collaboration tools is a plus
• Capable of building productive business relationships with clients
• Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills
• Willing to work on shifting schedules, including night shifts when needed

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Attractive salary and private medical care
• Contract of employment
• Working in a dynamic work environment
• Opportunity to participate in team building

Your tasks

• Overall in charge of managing program operations and KPIs set by the client, such as Quality Efficiencies, Staffing, and Service Level
• Effective collaboration with team members and co-managers. Immediate superior, other support; groups/departments such as General Affairs, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement
• Daily communication with the client to align expectations
• Host internal and external Business reviews on a regular basis and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed
• Manage program daily and monthly operating metrics within budgeted expense parameters
• Develop, manage, and maintain employee productivity goals against departmental standards
• Produce monthly operating reports detailing center activity, trend analysis, goals/objective status, and special projects
• Coordinate with the Site Manager on Human Resource recruiting, training, development,and retention

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