We are looking for an Operational Excellence Analyst to join Bolt Food’s Central Operations team on our journey to discover and drive performance improvements all over our markets throughout Europe and Africa and work both with local and HQ teams to achieve our food & grocery delivery goals.The Central Operations team consists of individuals from all over the world who are closely working together on building the foundations for us to scale our operation globally across the following functions: Sales Operations, Account Management, Partner Operations, Strategic Partnerships and Courier Operations.You will be helping us build Bolt Food by supporting one or more of these areas in a very dynamic environment. We expect you to be a genuine and proactive team player as you will need to embrace ambiguity at a global scale and approach business challenges in a data-driven and structured manner. It is key to have great attention to detail and the ability to manage multiple projects and stakeholders at once, with strong prioritisation skills. Your daily adventures will include: Data Analysis. Deep-dive into the data to find insights that drive the strategy and implementation of new projects across markets. Project Management. You will work closely with other global teams in order to resolve the most challenging issues in either our partners, couriers or sales operations. Automations. You will automate workflows and find ways to use code/algorithms to make the operation of local teams more efficient and data-driven. Review key operational metrics. Availability rate, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve them at a global level. Reporting & Dashboards. Build and maintain reports and dashboards that support key activities and decision making throughout the central organization. We are looking for: Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics or related field. At least 2 years of experience in an analytical role dealing with large volumes of data. Experience in consulting, data analysis, business intelligence, and/or implementing data-driven solutions is a plus. Amazing Excel, SQL and Python skills. Experience with some BI tools and data visualisation like Tableau, Power BI or Looker. Excellent communication & written skills in English. Why you’ll love it here: Your daily duties will have a meaningful impact on millions of people all over the world. You’ll be surrounded by the most friendly, supportive colleagues you can imagine. As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development. You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one. Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!