As an Onsite Support Engineer, you will perform routine maintenance and upgrades on IT systems and equipment and provide timely and effective technical support for hardware, software, and networking issues.
Working as part of the global team, you will communicate effectively with clients to understand their needs and provide appropriate solutions with exceptional customer service to clients by addressing their technology concerns promptly and professionally.
responsibilities :
Providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites.
Installing and configuring computer systems, iPads, iPhones, printers, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently
Diagnose and resolve technical issues with computers, servers, networks, and other technology components.
Work together with other on-site support teams. (e.g Lab support, AV support)
requirements-expected :
Previous experience in a field services or similar technical support role.
Strong knowledge of computer hardware, software, networking, and operating systems.
Proficiency in troubleshooting and repair of IT equipment and systems.
Experience with IT Service Management, Service Desk, and Change Management processes.
Good Knowledge of ITIL, ServiceNow ITSM and Agile.
Fluent in written and verbal business English and Native language.
offered :
This is a permanent, full-time position in Warszawa, Poland.
This position requires you to be 100% on-site / in the office and may require occasional evening or weekend work.
The position may require 24/7 on-call shared with other team members.
