This role is about successfully supporting internal IaaS. The successful candidate will be able to provide a wide range of services from “White glove” on-boarding to creating informational posts on the community support platform, and everything in between. Additionally, the candidate will actively participate in the development of the support tools and process, so we are looking for someone who has the maturity to understand what it takes to scale in services.
In our work environment, communication, friendly relationships and mutual support play a crucial role in our projects being successful and our customers being satisfied. If you are a team player, you like collaborating with others and you feel that the work floor is also a place to set up long-lasting friendly relationships with other colleagues, then Aspire is the right place for you.
Personal growth of all our colleagues is a part of our culture. We provide a lot of opportunities to gain new knowledge and experience including trainings, workshops, conferences, knowledge sharing meetings and peer reviews. We are a people-centric company and believe that if our people grow, we grow with them.
responsibilities :
Working cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
Troubleshoot, isolate, and resolve monitoring and alerting issues, specifically Prometheus and AlertManager.
Troubleshoot, isolate, and resolve complex Linux and networking-related issues.
Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
Build knowledge base articles
Participate in post-mortem reviews, and drive ongoing improvement
Obsessing over minute details to drive operational excellence in every aspect of their work
You will be expected to make meaningful and significant contributions to companys development of objectives and goals
You will work on complex issues, analyzing situations or data that require in-depth evaluation
Your expertise and discretion will be required to think outside the box and resolve highly complex issues in a creative and effective way
requirements-expected :
Several years of Experience in supporting highly scalable applications and web services
Hands-on experience with open-source technologies such as Kubernetes, Prometheus, AlertManager, etc.
Strong understanding of the Linux operating system
Good understanding of infrastructure observability principles
Good understanding of the TCP/IP suite of networking protocols
Comfortable working with a very technical customer base
Comfortable providing a wide range of support, from simple issue resolution to end to end on-boarding
Strong familiarity with modern server technologies and architectures
Strong experience with troubleshooting
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
fruits
integration events
corporate sports team
corporate library
sharing the costs of tickets to the movies, theater
