NOC Service Engineering Intern (12 months internship)

Your responsibilities

• Troubleshooting:
• Troubleshoots network problems and outages and provides Level 1 Network support
• Actively works in performing network monitoring and creating solutions that allow proactive network monitoring
• Provides feedback and edits published checklists for L1 triage
• Sustaining Operations:
• Monitors network devices, software health and network tools health checks
• Monitors the network tools and reports any device or software outages, prioritizing the issues
• Creates and reports tickets for events and incidents
• Service Delivery:
• Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)

Our requirements

• Must be currently enrolled in an accredited university/college
• Available to work at least 30 hours per week during the academic year and full-time during vacation periods
• Ability to multi-task and work collaboratively and effectively in a fast-paced environment
• Excellent written and verbal communication skills, with business in English
• A strong interest in Computer Networking, System Administration, Application Support, Server-side Hardware, SQL/Databases, and APIs
• Analytically driven and detail-oriented, with working knowledge of the Microsoft Office Suite and an aptitude for learning new tools

Our Network Operations Center (NOC) team is the frontline support for Equinixs diverse range of products and services. With a focus on network support, our NOC experts handle customer inquiries and troubleshoot issues swiftly and effectively. NOC monitors tickets and network activity, diagnosing and resolving problems promptly or escalating them to appropriate teams when necessary. The ideal candidate will have a strong interest in networking technologies. NOC Engineer Intern will be responsible for monitoring equipment spread across multiple sites and will require the ability to identify, prioritize, and resolve issues as they come up while keeping the relevant stakeholders informed as needed.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.