Manage the team in a partner company to simplify and govern their daily tasks in order to meet operational KPIs.
Complex problem resolution, building and improving procedures and facilitating communication.
Setup and support of ITIL Processes.
Leverage software development and open-source solutions to automate provisioning of services, monitoring, and corrections.
Evangelization and definition of standard processes to drive automation and increase availability and performance.
Key technical resource to craft and document procedures, ensuring they are available in the Knowledge Database to facilitate Level 1 Incident Resolutions and provide self service capabilities to Application Teams and customers.
Collaborate with other teams such as Application and Infrastructure and Platform Service Providers during the triage and resolution of incidents.
Wymagania
Basic to Intermediate ITIL process knowledge.
Ability to apply critical thinking and a sense of urgency to solve incidents.
Demonstrated working experience in Infrastructure, Product or Platform Operations roles.
Computer Science or Computer Engineering degree.
Proficient English, both writing and reading.
Bachelors degree in Computer Science, Information Systems, or a related field, a Master’s degree is a plus.
Oferujemy
Intermediate to Advanced Experience in Microsoft Azure.
Basic to Intermediate programming/coding skills.
Experience in Cloud Platform Monitoring.
Understanding of infrastructure, information security and policies best practices.
Understanding Concepts and design of role-based access control (RBAC).
