Informacje o stanowisku

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities where you can make a difference.

YOUR CLIENT

As a Senior AWS Connect Developer, you will act as the technical authority on AWS Connect within the Support Voice Platform team. Partnering with the business transformation team, you will lead the design and implementation of innovative contact center technologies integrated with Salesforce CRM. This role involves collaborating with senior stakeholders and business partners to provide strategic technical guidance, ensuring best-in-class solutions for our customers. You will report to an Engineering Manager on the Voice Platform team within the product organization.

YOUR TASKS

• Serve as the subject matter expert for AWS Connect, delivering impactful solutions for business operations.
• Lead the architecture and development of advanced phone and voice solutions across enterprise platforms.
• Collaborate directly with customers to witness the tangible impact of your work.
• Provide technical leadership on CCaaS (Contact Center as a Service) voice platforms.

YOUR PROFILE

• 5+ years of experience leading customer-facing technical projects in Contact Center Technologies.
• 2+ years of hands-on experience working with Amazon Connect.
• Expertise in Salesforce CRM integration.
• 3+ years of experience designing and implementing call routing with dynamic messaging.
• Proficiency with AWS services, including Lambda, DynamoDB, API Gateway, Lex (Voice/Chat Bots), S3, and Amazon Connect Streams.
• Programming skills in Python.
• Experience with CI/CD pipelines and version control tools like GitHub or Bitbucket.
• Familiarity with WebRTC and SIP technologies.

WHAT YOULL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. We also offer our own Capgemini Helpline for therapeutic support if needed and an educational podcast "Lets talk about wellbeing" available on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Enjoy free access to Education First languages platform, Pluralsight, TED Talks, Coursera, and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions through our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy a hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to a home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.

When you join Capgemini, you don’t just start a new job. You become part of something bigger.

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