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Lead Service Delivery Engineer (OCPE)
  • Kraków
Lead Service Delivery Engineer (OCPE)
Kraków, Kraków, Lesser Poland Voivodeship, Polska
Sabre Polska Sp. z o.o.
16. 3. 2025
Informacje o stanowisku

Lead Service Delivery Engineer (OCPE)

Miejsce pracy: Kraków

Technologies we use

Operating system

  • Linux

Your responsibilities

  • The Online Customer Performance Engineer is a consultant and an engineer of technical solutions focused on Travel Agencies distribution of airline content and specifically on business and technical performance of this distribution.
  • OCPEs
  • Monitor and manage/tune various business and technical metrics of shopping (search), one of the biggest Sabre’s services (what do we compute, how accurately we compute it, how fast we compute it, how much CPU we spend computing it, etc.)
  • Conduct reactive and proactive research / analyze large sets of data to find clues and patterns.
  • Request changes to software and its settings to protect the metrics and grow business.
  • Prepare and present reports.
  • Address various questions and concerns reported by Travel Agencies.
  • Assist in resolving issues related to air content quality impacting Travel Agencies.
  • Are being consulted during products evaluation and implementation.
  • Collaborate with multiple teams across Travel Solutions, including support teams, sales and technical sales, product & development.

Our requirements

Our perfect candidate:

- is communicative and enjoys interactions with internal and external (Travel Agency) teams

- has good verbal and written communication skills, very good or fluent English

- is successful in supporting collaboration across teams

- is reliable and service-oriented

- is familiar with reporting and analytical tools, capable of conducting performance reviews

- has proven ability to work creatively and analytically in a problem-solving environment

- can conduct independent research and gather necessary knowledge

- has at least 3 years of IT experience

Optional

- travel business/GDS related experience is a plus

- airline/travel agency distribution knowledge is a huge plus

- technical skills - familiar with XML, SQL, SOAP, REST will help

This is how we organize our work

This is how we work

  • in house
  • agile

What we offer

Hybrid working mode; 3 chosen days from the office in a week

Flexible working hours: maintain your work-life balance by adjusting your working hours to your needs

Year-End-Break: enjoy additional fully paid days off during the last week of the year

Floating Holidays: use additional up to 2 days of paid time-off benefit

Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

Baby Bonus: benefit from one-time allowance on childbirth or adoption

Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

Employee Assistance Program: find help in free, confidential program with a certified counselor

Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more

Life insurance: sign up for free, high coverage life insurance program

English & Polish lessons: improve your language skills during lessons led by native speakers

Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions

Certification and tuition reimbursement

Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

Car and bike parking

Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

No dress code

Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

Attractive Referral Bonus: earn $2500 USD for every hired referral

Benefits

  • private medical care
  • remote work opportunities
  • flexible working time
  • dental care
  • no dress code
  • parking space for employees
  • employee referral program
  • extra leave

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre Polska Sp. z o.o.

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez Sabre Polska Sp. z o.o. z siedzibą w: Ul. Księdza Józefa Tischnera 8, 30-418 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: krkrecruitmentteam@sabre.com.

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