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o Team management:
- Lead, track and follow individual and team performance
- Contribute staffing and integrating people inside your team
- Develop their skills according operational requirements (tech, lead tech) and expected performance
- Follow all HR processes : annual review, salary review, skills management, training, disciplinary..
- Track security and safety rules application by your team
- In strong collaboration with the DU steerco, deliver internal and site communication to your team, leverage actions plans and lean management and contribute deploying DU policy, DCM and steerco decisions
- Guarantee social mood at the right level for your team
o Manage and organize Upgrade and RUN activities:
- Assist your DC tech lead Upgrade scheduling and forecasting all operations, managing the team workload according present and future servers flows and incidents
- Follow and track your activities through KPI and dashboards. Report them to the steerco
- WIP, to connect, incidents, SLA, …
- Guarantee team are able to access all technical knowledge required by their day to day job and tasks. Help them sharing their best practices within the team and with DCOPS/other DC
- Monitor processes follow-up by the teams: incidents managements, change managements, handover, post mortems, etc..
- Guarantee their implication and training to fit expected quality of service and productivity
- Manage alerts, escalations, volume of incidents, sla and post mortems
- Implement strong collaboration with all DC Teams (infra, network, office, building, safety,…) and with transversal team DCOPS and other DCs
- Locally support the ongoing IT related projects
- Support the IT stock activities for the site in collaboration with the Stock Keeper, to ensure the required levels of spare parts
o Monitor DC architecture and maintenance of the domain:
- Apply best practices for installation and maintenance. Guarantee application of existing procedures or help improving them
- Audit technical procedures and control operations
- Audit DC infrastructures and support 1st level of diagnostic
In 6 months
- Master the internal organization of the IT Run and upgrade team.
- Demonstrate a sufficient level of autonomy to be able to take charge of priority growth and IT issues for existing equipment.
And in 1 year
- You have good knowledge of our DC IT systems / architecture.
- Ensure high quality of service (SLA, MTTR, etc.).
Jako europejski lider dostawców usług chmury, dostarczamy chmurę publiczną i prywatną, hosting współdzielony i dedykowane serwery w 140 krajach na całym świecie. Naszym klientom oferujemy również rejestrację nazw domen, telefonię oraz dostęp do Internetu. Utworzona w 1999 roku OVHcloud to francuska firma obecna na całym świecie dzięki międzynarodowej lokalizacji swoich centrów danych i punktów dystrybucyjnych.