Informacje o stanowisku

technologies-expected :

• Microsoft Dynamics

• We are looking for Dynamics 365 CRM/Customer Engagement specialist. Your daily tasks will include:

• Collaborate with stakeholders to understand business needs and processes.
• Conduct workshops and interviews to elicit requirements and document them comprehensively.
• Translate business requirements into functional specifications.
• Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization.
• Configure the Dynamics 365 environment to align with business needs.
• Customize entities, workflows, forms, and dashboards as required.
• Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications).
• Ensure data consistency and integrity across integrated systems.
• Lead or assist in the deployment of Dynamics 365 solutions.
• Support in development of user manuals and training materials.
• Offer ongoing support and troubleshoot issues post-implementation.
• Create detailed documentation of the configuration, customizations, and integrations.
• Maintain documentation for future reference and auditing.

• Extensive understanding of Microsoft Dynamics 365 module Customer Service.
• Knowledge of the platform’s capabilities, limitations, and best practices for customization.
• Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges.
• Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions.
• Excellent verbal and written communication skills to interact effectively with stakeholders at all levels.
• Ability to convey technical information to non-technical users.
• Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.
• Ability to coordinate tasks, manage timelines, and ensure tasks stay on track.
• Skills in managing organizational change and ensuring user adoption.
• Ability to guide businesses through the transition to new systems and processes.
• Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points.
• Ability to work closely with technical teams (developers, IT staff) to implement and support solutions.

• A full-time contract with possibility to choose the form of employment (UoP/B2B)
• Stable and long-term cooperation
• Support of a dedicated manager and Career Managment team
• A clearly defined career path and the possibility of development in four areas as: Project Manager, Business Manager, Technical Leader and a specialist in their field.
• Participation in company conferences, trainings, workshops, integration meetings, etc.
• Certification and training opportunities
• Opportunity to relocate and work in different ALTEN Polska branches

• private medical care
• life insurance
• integration events
• dental care
• retirement pension plan
• baby layette
• employee referral program
• charity initiatives
• platforma zakupowa Medicover Benefits
• karta sportowa Medicover

Wrocław - Oferty pracy w okolicznych lokalizacjach