Our friendly environment and partnership with global leaders let us provide many development opportunities to those passionate about technology and innovation. Currently we’re looking for a great individual to join us as a Junior Support Specialist. If being part of a dynamic, high growth organization excites you and you are someone who enjoys supporting customers and has good communication skills in English – keep on reading!
Want to break into IT industry but not sure where to start? Don’t miss this opportunity!
responsibilities :
Monitor, analyze, and maintain data processing solutions
Monitor the platform in terms of processing and data quality
Support end-users by providing data domains knowledge in case of any data questions, issues with its accessibility, quality, completeness
Respond to and track issues by ensuring the customer is promptly notified while ensuring resolution and/or proper handoff to team members
Provide first-level contact for support services to customers with technical issues and concerns
Basic troubleshooting support
Institute escalation processes to the next level of support
Manage direct contact with data owners in order to enter, maintain and obtain missing data
Perform quality checks to ensure the quality of master data
Ensure that all internal and external customer interactions are handled professionally and with the highest level of service
requirements-expected :
Excellent command of Polish and English (we work with global clients)
Experience in customer support roles
Ability to work within a 24x7 support environment (also at weekends)
Good problem-solving skills and documentation skills
Proactive approach and strong analytical skills
Service-oriented attitude, patience, thoroughness and good attention to detail
Basic knowledge of SQL and general database concepts
Basic ability to analyze ETL code for understanding mappings or identifying potential errors
Basic ability to analyze data for anomalies, trend analysis, quality issues, and problems with timeliness and availability
offered :
The opportunity to work on cutting-edge projects in the dynamic field of cloud and data technologies. You can learn about: technologies and tools such as AWS Cloud Services (EC2, EKS, Redshift), Kubernetes, Docker, Rancher, Trino, Grafana, Prometheus, API, DataGrip, Postman, JIRA Service Desk, Bitbucket, Confluence; concepts: ETL, Microservices, Big Data
A supportive and collaborative work environment that fosters professional growth
Competitive remuneration and various bonuses, such as access to private medical care (Medicover or Luxmed) and sport (Multisport) cards, reimbursement for English classes, access to the Employee Capital Plan (PPK) and budget for professional development
100% remote work or – if you prefer – work in a comfortable modern office. Hybrid work is also possible
Non-work-related activities galore! We have a running team (with a pro coach), yoga classes, internal competitions, from cookery to photography, a ping-pong league, team building, well-being expert seminars. You can suggest beneficiaries for our CF4GOOD charity program
Company culture rooted in respect and cooperation, not competition. Youll be working with great people, open to new challenges and directions. If you are tired of the proverbial corporate treadmill, come to us to rest mentally. If youve had luck with employers, well do our best not to buck the trend
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
