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Junior IT Service Desk Manager
  • Warsaw
Junior IT Service Desk Manager
Warszawa, Warsaw, Masovian Voivodeship, Polska
HTH Recruitment
6. 2. 2024
Informacje o stanowisku

technologies-optional :


  • Microsoft Dynamics

about-project :


  • As a Junior IT Service Desk Manager, your main responsibilities will include leading the service desk team in Poland. Success in this role hinges on your ability to motivate, plan, and attentively address your teams requirements while aligning with the broader business needs.
  • Additionally, you will play a crucial role in coordinating support for retail software, with a specific focus on aiding various teams and key projects within the Global IT framework.

responsibilities :


  • Lead and motivate the team to secure efficiency
  • Resource management and keeping engagement/job satisfaction at a high level
  • Collaborate and engage with other leads and stakeholders to understand the strategy, initiatives, etc., to convey the message to your team
  • Ensure that the local team is part of the global team, ensuring that we all move together as ONE global team
  • Participate in yearly objective setting and performance reviews (together with your manager)
  • Collaborate and follow up with other IT areas and teams – pulse check
  • Cooperate with teams/external partners on IT projects
  • Quality assurance in terms of the agreed SLAs
  • Coordinate overall support of the retail area between the different teams in Global IT
  • Engage with relevant stakeholders to understand the support needs of the business and communicate this with the relevant teams in IT
  • Understand the landscape and solutions for the retail area and suggest improvements in collaboration with the retail solution architect
  • Coordinate retail-related major incidents and drive/co-drive problem management

requirements-expected :


  • Strong leadership and team management skills
  • Ability to read, write, and speak English at a proficient level
  • Understanding basic computer systems, e.g., Office 365, hardware/software, etc.
  • Experience with retail store solutions (POS application, back office, in-store mobile apps)
  • Relevant experience working in an international company (an advantage)
  • Familiarity with desktop, notebook, and handheld devices
  • Ability to analyze complex issues advising the team on best practices when/if needed
  • Independent, cooperative, flexible, and creative – can engage with stakeholders/employees on all levels
  • Good communication and problem – solving skills
  • Ability to work collaboratively with other teams and stakeholders
  • Quality and deadline-oriented

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  • Account manager Warszawa
  • Project Manager Warszawa
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