As a Junior IT Service Desk Manager, your main responsibilities will include leading the service desk team in Poland. Success in this role hinges on your ability to motivate, plan, and attentively address your teams requirements while aligning with the broader business needs.
Additionally, you will play a crucial role in coordinating support for retail software, with a specific focus on aiding various teams and key projects within the Global IT framework.
Lead and motivate the team to secure efficiency
Resource management and keeping engagement/job satisfaction at a high level
Collaborate and engage with other leads and stakeholders to understand the strategy, initiatives, etc., to convey the message to your team
Ensure that the local team is part of the global team, ensuring that we all move together as ONE global team
Participate in yearly objective setting and performance reviews (together with your manager)
Collaborate and follow up with other IT areas and teams – pulse check
Cooperate with teams/external partners on IT projects
Quality assurance in terms of the agreed SLAs
Coordinate overall support of the retail area between the different teams in Global IT
Engage with relevant stakeholders to understand the support needs of the business and communicate this with the relevant teams in IT
Understand the landscape and solutions for the retail area and suggest improvements in collaboration with the retail solution architect
Coordinate retail-related major incidents and drive/co-drive problem management
Strong leadership and team management skills
Ability to read, write, and speak English at a proficient level
Understanding basic computer systems, e.g., Office 365, hardware/software, etc.
Experience with retail store solutions (POS application, back office, in-store mobile apps)
Relevant experience working in an international company (an advantage)
Familiarity with desktop, notebook, and handheld devices
Ability to analyze complex issues advising the team on best practices when/if needed
Independent, cooperative, flexible, and creative – can engage with stakeholders/employees on all levels
Good communication and problem – solving skills
Ability to work collaboratively with other teams and stakeholders