Resolving moderately to complex cases according to global and local policies and procedures, referring exceptions to the Centers of Expertise
Handles the promotion of an employee, retrieve, administrate and control employee life cycle
Handle customer cases which cannot be answered by the Contact Center
Provide administrative support to employee life cycle changes such as: new hires, transfers, promotions, terminations, organizational changes (OM) and data management.
Execute the administrative activities related to employee life cycle changes (i.e. administering new hires, transfers, promotions, terminations, organizational changes (OM) and data management)
Create employment contracts, letters and memos according to business requests
Provide expertise on global and local policies and procedures
Creating employment contracts, letters and memos according to business requests, ensuring employee records and all relevant systems and (third) parties are up to date and accurate
Requirements:
Fluent in Finnish language and English
Minimal 1 years of relevant working experience in HR or experience in customer services
Bachelors/Master"s degree preferably in HR
Experience with HR supporting technology and the capability to quickly learn and adapt to new ways of working
Strong customer services orientation
Ability to interpret and apply the HR policies and procedures
Strong oral, written and interpersonal communication skills and confidence
Our client offers:
Competitive Salary
Profit related bonus
Private healthcare (for employee and family)
Life and disability insurance
Social Fund (multisport card, gift card for Christmas & Easter)
