Job Description:

• Respond to inbound leads and conduct outbound calls and emails

• Generate interest from potential clients

• Contribute to the development of training materials and work instructions

• Build and maintain lasting relationships with clients to foster loyalty

• Communicate with internal and external teams via email, phone, and CRM tools

• Collaborate efficiently with upstream and downstream departments

Requirements:

• 1-2 years of experience in a BPO

• Solid understanding of supply chain management

• Experience with Salesforce.com or similar CRM platforms (preferred)

• Fluent German (minimum C1) and good English (minimum B1)

• Bachelor's degree in any field

• Familiarity with ERP systems and proficiency in MS Excel

• Strong time management skills with the ability to multitask and prioritize

• Comfortable handling a high volume of daily calls

• Strong written and verbal communication skills with internal stakeholders

• Ability to work effectively in cross-functional teams

• Good understanding of KPIs and SLAs

Our client offers:

• Performance-based bonuses twice a year

• Employee referral program bonuses

• Professional development opportunities through internal mobility and training

• Access to e-learning platforms and training in domain, soft, and technical skills

• Daily use of German language

• Private medical care via Medicover (extendable to family)

• Multisport card reimbursement or MyBenefit platform points

• Attractive group insurance package

• Access to a well-being platform, including free psychological consultations

• Stable employment contract without a trial period

• Company-provided IT equipment

• Bonuses from the Employee Benefits Fund

• Flexible working hours

• Participation in charity, wellness, and sports initiatives

• Hybrid work model (2 office days/week in Łódź)