Junior Customer Success Representative - German
Your project
Join a dynamic team that is at the heart of everything we do. We are the problem-solvers, the coordinators and the customer champions who keep things running smoothly. In this role, you will be part of an international environment where every interaction matters, and your ideas can shape how we work. We pride ourselves on being fast, collaborative and innovative - always ready to turn challenges into opportunities. If you love working in a team that values precision, efficiency and creativity, this is the place for you. Here, you are not just handling cases - you are making an impact.
Your tasks
- Be the go-to problem solver for customers by handling inquiries via chat, email and phone with confidence and care.
- Turn challenges into solutions by troubleshooting issues quickly and delivering accurate, timely answers.
- Create meaningful connections with customers and build relationships that last.
- Work hand-in-hand with internal teams to ensure every case is resolved smoothly and efficiently.
- Keep things organized and transparent by maintaining clear, accurate records of all interactions.
- Spot opportunities for improvement by identifying recurring issues and helping shape better processes and a smarter knowledge base.
Your profile
- Language talent - fluent in German, ready to connect and communicate with confidence and clarity.
- Confident communicator in English, ensuring smooth collaboration in an international environment.
- Natural problem-solver who loves turning challenges into solutions and thrives in a fast-paced environment.
- Someone who cares about people and enjoys building strong, positive relationships with customers.
- Tech-savvy and organized, comfortable using Excel and Microsoft Office to keep things running smoothly.
- Driven by growth and learning, eager to develop in an international setting and take on new responsibilities.
What you’ll love about working here?
- Well-being culture: medical care with Medicover, private life insurance, and Sports card. Capgemini Helpline offers therapeutical support and the educational podcast "Let’s talk about wellbeing" (Spotify).
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform, plus access to Education First languages, Pluralsight, TED Talks, Coursera and Udemy Business materials.
- Continuous feedback and ongoing performance discussions via GetSuccess with a transparent performance policy.
- Hybrid working model that fits your life - after onboarding, you can work from a modern office or from home with a home office package.
Get to know us
Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a diverse organization of over 360,000 team members globally in more than 50 countries. With a long heritage and deep industry expertise, Capgemini addresses the full spectrum of client needs, from strategy and design to operations, fueled by cloud, data, AI, connectivity, software, digital engineering and platforms.
Apply now!
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: IT Services and IT Consulting and Business Consulting and Services
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