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Junior Customer Service Specialist with English and French
  • Warszawa
Junior Customer Service Specialist with English and French
Warszawa, Warszawa, mazowieckie, Polska
Accenture Sp. z o. o.
16. 11. 2022
Informacje o stanowisku

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.



 



Accenture Operations  provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

What will you do? 





As a Customer Service Agent, you will handle Business to Customer relations with our customers. Mainly, you will be responsible for:


  • Providing excellent customer service in an inbound customer/user contact environment 
  • Providing Business to Customer Support services with emphasis on online advertising sector, and social media
  • Maintaining high customer satisfaction experience


What we expect from you:


  • Excellent verbal and written communication proficiency in English (C1) and French (C1) with good business communication skills
  • Good grammar and typing accuracy skills
  • Good knowledge of Social Media Environment
  • Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
  • Some customer service or call center experience is a plus
  • Ability to prioritize tasks and work independently
  • Great judgement and ability to problem-solve both with peers and independently
  • Openness to work on morning and evening shifts, including some weekends with individualized scheduling"
  • Flexible and quick learners, able to adapt to continuously evolving client


What we can offer:




  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)




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